Personal Introduction
From 2008 to 2014, I worked closely with Prakash Parab in waste management at Dulsco: first as a customer, later as a colleague in the role of Commercial Director, and subsequently as a senior-level freelance consultant. The article series presented here, however, covers the staffing business. Chapter 13 is dedicated to the onboarding of new employees.
Summary of the Original
Prakash Parab views onboarding as an important component of employee retention. For him, a reliable start begins even before arrival: the workstation, contact person, and organizational requirements should be prepared.
The induction must clearly explain what tasks, rules, and support options are available. Experienced colleagues can additionally help new employees with everyday questions.
Parab recommends structured conversations after 30, 60, and 90 days to address difficulties early on. For commercial and other office positions, he highlights clear roles, introductions to key contact persons, and coordinated onboarding goals. Whether the induction is working should be checked based on employee retention after 90 days and the time until productive work.
Jan Wilhelm's Own Practical Assessment
For service companies, this can be deduced: A good start needs a person responsible and verifiable milestones.
A fictional example: A new back-office specialist is supposed to process customer inquiries. The workstation is set up, but approval limits, filing locations, and backup rules are missing. This creates follow-up questions and avoidable waiting times.
A compact induction plan provides orientation: Which tasks will be supervised initially? Who answers technical questions? From when can the person complete processes independently? Short feedback shows where further support is needed.
This applies to a team in Hamburg just as much as to international collaboration between Munich and Dubai. ELB Services supports you in structuring responsibilities, work instructions, and handovers for a reliable start.
Original article by Prakash Parab:
Onboarding: Winning the First 90 Days
Website and series overview:
www.prakashparab.com
Original read on October 30, 2026. Independent editorial summary and recommendation by Jan Wilhelm; no authorized translation or joint publication.